Return/Exchange

This Return and Exchange Policy outlines the conditions under which products purchased from Vibe Store may be returned or exchanged. By placing an order on our website, you agree to the terms stated in this policy. This policy is designed in accordance with applicable United Kingdom consumer protection laws.

Eligibility for Returns and Exchanges
Returns or exchanges are accepted only for items that are unused, unworn, unwashed, and in their original condition with all original packaging intact. Requests must be made within a reasonable period after delivery. Certain products may be excluded from returns or exchanges due to hygiene, customization, or clearance sale reasons, where permitted by law.

Non-Returnable Items
Some items cannot be returned or exchanged once delivered. This includes products that are personalized, custom-made, or marked as final sale. Such exclusions do not affect your statutory rights under UK law for faulty or misdescribed goods.

Return Process
To initiate a return or exchange, you must contact Vibe Store customer support before sending any item back. You may be required to provide order details and supporting information. Returns sent without prior approval may not be accepted or processed.

Return Shipping Responsibility
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service, as Vibe Store cannot be held responsible for items lost during return transit.

Exchanges
Exchanges are subject to product availability. If the requested replacement item is unavailable, we may offer an alternative product or a refund at our discretion. Exchange processing times may vary depending on stock availability and shipping timelines.

Refunds
Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable timeframe. Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, you must contact us within a reasonable time after delivery. Supporting evidence may be required to assess the issue. We will provide a suitable resolution in line with UK consumer rights.

Right to Cancel
Under UK consumer law, you may have the right to cancel your order within a statutory cooling-off period, except for exempt items. If applicable, you must notify us clearly of your intention to cancel before returning the goods.

Contact Information
If you have any questions regarding this Return and Exchange Policy or wish to request a return or exchange, please contact us at support@vibestore.uk or call +44 7836 434392.

Changes to This Policy
Vibe Store reserves the right to amend this Return and Exchange Policy at any time to reflect changes in business practices or legal requirements. Any updates will be posted on this page and will apply to future orders.