Shipping Policy
This Shipping Policy explains how Vibe Store processes, ships, and delivers orders placed through our website. By placing an order with us, you agree to the terms outlined in this policy. We aim to provide clear and transparent shipping information in line with United Kingdom consumer regulations.
Shipping Locations
Vibe Store currently ships orders to the United Kingdom and selected international destinations where available. Shipping availability may vary depending on product type, destination, and courier service limitations.
Order Processing Time
All orders are processed within a reasonable timeframe after payment confirmation. Processing time includes order verification, quality checks, and packaging. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods and Delivery Times
Delivery times provided at checkout are estimates and may vary depending on the shipping method selected, destination, and external factors such as courier delays or customs clearance. While we strive to meet estimated delivery times, we cannot guarantee exact delivery dates.
Shipping Costs
Shipping charges are calculated at checkout based on the delivery location, selected shipping method, and order size. Any applicable shipping fees will be clearly displayed before you complete your purchase.
International Shipping and Customs
For international orders, customs duties, taxes, and import charges may apply depending on the destination country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping price unless stated otherwise. Customs processing times may affect overall delivery time.
Tracking Information
Once your order has been shipped, tracking details will be provided where available. Tracking updates depend on the courier service and may take time to reflect current shipment status.
Incorrect Address or Failed Delivery
Customers are responsible for providing accurate and complete shipping information at checkout. Vibe Store is not responsible for delays, lost packages, or additional charges resulting from incorrect or incomplete addresses or failed delivery attempts.
Delayed or Lost Shipments
In the event of a delayed or lost shipment, we will work with the courier to investigate the issue. While we will assist in resolving shipping-related concerns, Vibe Store cannot be held responsible for delays caused by third-party shipping providers.
Damaged Packages
If your order arrives damaged, you must contact us within a reasonable timeframe after delivery with supporting evidence. We will assess the issue and provide an appropriate resolution in accordance with our policies.
Contact Information
If you have any questions regarding this Shipping Policy or your order, you can contact us at support@vibestore.uk or call +44 7836 434392.
Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time to reflect changes in our operations or legal requirements. Any updates will be posted on this page and will apply to future orders.